- Zoom CEO and co-founder, Eric Yuan said on Friday that after the U.S., India is the company’s second-largest user base and looks to increase its global presence in the future.
Zoom CEO and co-founder, Eric Yuan said on Friday that after the U.S., India is the company’s second-largest user base and looks to increase its global presence in the future.
In a candid chat with Rajan Anandan, President, TiE Delhi-NCR and MD, Sequoia Capital during India ‘s Internet Day 2020 in partnership with Floor by 10Times, Yuan added that the new Bangalore office will help to gain more feedback from local Indian users and build a more friendly platform for them.
“India is our second-largest market and I want to thank all of the country’s users. The US is Zoom’s largest market led by India and then Japan, “he said.
He also stated that many of Zoom ‘s employees are of Indian origin including its COO Aparna Bawa, Velchamy Sankarlingam President of Product and Engineering, and Sunil Madan, Chief Information Officer of the company. WebEx co-founder Subhra Iyar has been his Zoom consultant and investor.
Yuan said his favorite use of Zoom in India is telemedicine and it is very impressive to have access to a doctor from any part of the country.
“The doctors can service any number of patients promptly from one area. The online class and online instruction from central universities, schools, and colleges is another possible use, people use zoom to continue their studies. In addition to this, there are lots of yoga and fitness classes in India through Zoom and they’re super interesting. I would add the wedding celebrations that are becoming so common in India over the Zoom. And everyone in India is using Zoom from young kids to grandparents and that’s exciting, “he said.
He also stated that marriages over Zoom are now legal in the US, and the feature is known as zoom marriage.
When asked what the future of video communications looks like as the world comes out of Covid-19, Yuan said work from home would become a popular working style for many even after the coronavirus epidemic has gone down.
“I think there are many companies that would let their workers work from home. The biggest challenge here is how to ensure that in an office environment, Zoom can give users a better and healthier experience than compared to that. Even today, people suffer from anxiety, depression from so many meetings, so how to make sure that you minimize those problems that offer a virtual face-to-face experience. We believe we should be in a position to deliver a better service at Zoom. However, we are not there yet,” he said.
Yuan said innovations like Artificial Intelligence might have some real translation problems in the future, sometime in 2040. “However, I want the other person to feel the connection through video interactions, to shake hands and feel the presence and these features will be there in the future. I can smell it from here in just one button, the coffee you have with you. I truly believe we’re going to live like that in the future, “he said.
Speaking about the future of Zoom Communications, Yuan said they’d like to become increasingly global. “Before the financial crisis caused by the coronavirus, most of the revenue came from North America, the United States and Canada, a bit from Europe. More international expansion is yet another opportunity for us to work on. Besides, we ‘d like to introduce more services. We launched a cloud-based PBX program two years ago, now we are going to add more tools for corporate customers or some new use cases, “he said.
