- IndiGo became the ‘Best Low-cost Airline in Central Asia and India’ for the 10th time in a row.
- For the 2nd time in a row, Vistara was adjudged ‘Best Airline Staff in Central Asia and India’.
Indian fliers are generally confused over choosing airline during their travel.
With 10 major airlines functional on Indian domestic routes, fliers are mostly apprehensive about the quality of services that are provided which includes on-time performance.
Skytrax has awarded airlines across the world on the basis of parameters related to customer satisfaction. IndiGo was awarded, ‘The Best Low-Cost Airline in Central Asia and India’. Vistara bagged the ‘ Best Airline staff in Central Asia and India’ at Skytrax World Airline Awards at the International Paris Air Show 2019.
It claimed this award twice in a row. This award is given based on consistent customer service across the entire spectrum of customer touch points. The parameters include service efficiency of airline staff, overall quality consistency for both, friendliness and hospitality, language skills, the on-boarding, and airport experience.
CEO of Vistara Leslie Thng quoted, “Our effort is to make customers happy by making flying an experience one can always relish to. We’re happy to receive this esteemed award by Skytrax which reflects the trust of our customers and recognizes the dedication of all our customer-facing staff to consistently deliver an unparalleled flying experience to millions of travelers in India”.
Vistara is the 6th largest domestic airlines having 3.3 percent of the domestic Indian market share
Winning it 10th time in a row, IndiGo again proved that it’s a success in the domestic circuit.
“We are honored to receive the award 10th time in the row. Since inception, we are committed to delivering an affordable, punctual, courteous and hassle-free flying experience. This award reflects those values as it’s a measure of the flyer’s experience. I would like to dedicate this recognition to all the IndiGo employees. They work hard to deliver an efficient, exceptional and reliable service to our customers”. Stated IndiGo Chief Commercial Officer William Boulter.
IndiGo is the largest domestic airlines with capturing humongous 49.9 percent of the domestic Indian aviation.
International Airline Awards
The Skytrax World’s Best Airlines of 2019 award went to Qatar Airways, Singapore Airlines and All Nippon Airways (ANA). Qatar Airways was named the World’s Best Airline at the 2019 World Airline Awards. It was followed by Singapore Airlines at 2nd and ANA of Japan in 3rd place.
About Skytrax Awards
The Skytrax World Airline Awards started in 1999 based on an annual airline customer satisfaction survey. The award started recognizing travelers’ favorite carriers around the globe.
The awards are given for their operational excellence. Travelers from across around 160 countries take part each year in these passenger satisfaction survey. There are 41 key performance indicators of airline front-line product and service that are parameters to decide the award winners.